ALL items on our website are personalised and are NON REFUNDABLE due to our made to order customisation
We do not accept any exchanges, unless the item(s) arrives faulty, damaged or if the item(s) are incorrect to your order
Claims must be made within 7 business days after receiving the item. Please include photo evidence, reason for return, proof of purchase and order number to: email@example.com for authorisation and the return address
A replacement of your order will be sent once the original item has been sent back to us
We cannot accept any faulty claims or exchanges requests for any orders over 1 month
Please take care to follow the design guidelines on the product page. Ensure you select the right variants for all chosen products and the correct initials or names before placing your order
After the order is purchased, it cannot be changed, cancelled or refunded. We unfortunately cannot accept any responsibility for customer errors on our made to order items
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