YOUR ORDER

Does Persona guarantee its product?

Yes of course! Each product is double checked by a member of the Persona team before it is packaged and shipped to our customer. We want to ensure our products reach our customers in perfect condition and are 100% happy with our service! 

 

Can I add more products to an existing order?

Unfortunately, we cannot add to an existing order - Sorry!

 

How do I cancel my order?

All personalised items cannot be cancelled as the order gets sent straight to our production team once the order has been purchased.

 

I have entered the wrong address, what do I do?

If the customer inputs an incorrect address and the parcel has already been dispatched, they must wait for Royal Mail to send this back to us which can take 1/2 weeks. The customer is responsible to pay for the item to be resent.

 

How do I track my order?

To help track the progress of your order, we provide you with an email receipt. It will include a tracking number and an online tracking link when the product has been shipped.

 

DELIVERY

What should I do if my order has not arrived?

If your order has not arrived within the delivery time stated, it could be that our courier are experiencing minor delays. On a rare occasion if the package is believed to be lost in the post, the customer is to contact: hi@giftbubble.net and we will investigate the issue. We kindly ask you not to contact our team before the delivery time frames.

 

I was not in when my parcel arrived, where is my order?

If somebody is not present when the item arrives, they will be left a red card to collect at the customer's local post office. If they do not collect it, Royal Mail will return it back to us. The customer is responsible to pay for the item to be resent.

 

Does my parcel need to be signed for?

We do not require a signature for small packages.

 

Will my invoice show in my delivery?

A delivery note is included with every order, but this paperwork does not contain any price details, so you do not need to be concerned if you are sending it directly to someone as a gift.

 

My item arrived damaged, will I get a refund?

Unfortunately, we do not accept refunds on any items on our website as they are made to order. However, if your order is damaged, a replacement will be sent after return approval. Please see the returns page for more information.

  

POSTAGE

Do you ship internationally?

Yes, we offer worldwide shipping!