Shipping policy

At Persona, every order is handled with care, precision, and intention. We aim to make your experience seamless from the moment you place your order to the day it arrives. This policy outlines how shipping and delivery work for all Persona orders.

1. Order Processing

Each Persona piece is handled with deliberate care before shipment. Orders are processed individually to ensure quality and accuracy.
Once your order has entered our processing queue, you will receive an order confirmation email, followed by a shipping notification once it has been dispatched.

During collection launches or high-demand periods, processing times may vary — every order is reviewed and prepared to meet our standard of craftsmanship before leaving our facility.

2. Shipping Regions

Persona currently ships within the United States only.
We do not offer international shipping at this time.
Any updates or expansions to our shipping zones will be announced via our website and email list.

3. Shipping Methods and Timelines

All domestic orders are shipped using trusted carrier services (e.g., USPS, UPS, or FedEx).
Standard delivery timelines depend on your location and carrier conditions.

While we make every effort to ensure timely delivery, Persona cannot be held responsible for:

• Delays caused by carriers, weather, or external logistics issues.

• Incorrect shipping information provided at checkout.

If a delay occurs, we appreciate your patience — our guarantee is that every order will arrive within 180 days (six months) from the date of purchase. If it does not, you are eligible for a full refund to your original payment method.

4. Pre-Orders and Limited Drops

Some Persona products are offered as limited drops or pre-orders.
These pieces are often produced in small runs or made to order, and production times may vary.
Each product page will include an estimated shipping window — please review it carefully before purchasing.

When purchasing a pre-order, you acknowledge that delivery may extend beyond standard shipping timelines. Our team will update you if production schedules shift significantly.

5. Tracking Your Order

Once your order ships, you will receive an email containing your tracking number and carrier information.
Tracking updates may take 24–48 hours to appear in the system.
If your tracking number shows no updates after several business days, please reach out to personabyyub@gmail.com and we’ll assist you directly.

6. Lost or Damaged Packages

Persona is not responsible for packages lost or damaged in transit.
If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and item.
We will review your case and, if applicable, issue a replacement or refund.

For lost packages, we recommend contacting the shipping carrier directly to initiate a trace or claim. However, if assistance is needed, we are happy to help guide you through the process.

7. Incorrect Address Policy

Please double-check your shipping address before placing your order.
If you realize you’ve entered an incorrect address, email personabyyub@gmail.com immediately.
If your order has not yet shipped, we can update it for you.
If the package has already been dispatched, we cannot guarantee rerouting or replacement.

8. Return Shipping

For information about how returns are handled and who is responsible for shipping costs, please review our Return and Refund Policy.

9. Contact

If you have any questions regarding shipping, delivery, or your order status, you can reach us at:
Email: personabyyub@gmail.com
Location: California, United States

10. Our Commitment

Every Persona order represents a piece of our art — crafted, packaged, and delivered with intention.
We appreciate your trust and patience as we ensure your items reach you safely, no matter where you are in the process.